Patient satisfaction
St. John's Rehab Hospital is proud of its reputation as an outstanding provider of rehabilitation care in a truly patient-centred environment. Our patients' many successes are a direct result of a team of health professionals who consistently exceed our patients expectations.
The hospital regularly surveys inpatients and outpatients to learn about their experience with us. We use the survey results to continually improve the patient experience. St. John's Rehab is also one of the first rehabilitation hospitals to use an outpatient satisfaction survey.
Note: Survey data is typically available within six months.
Inpatient satisfaction survey results
Note: Percentages below indicate responses of "Good" "Very Good" or "Excellent" on the survey.
| Period | Overall quality of care/services received | Were helped by care | Would recommend hospital |
| Apr 2006 - Mar 2007 | 92.2% | 85.4% | 91.2% |
| Apr 2007 - Mar 2008 | 94.1% | 88.3% | 92.9% |
| Apr 2008 - Mar 2009 | 92.3% | 87.6% | 90.8% |
| Apr 2009 - Jun 2009 (first quarter) |
94.6% | 87.3% | 95.2% |
| Jul 2009 - Sep 2009 (second quarter) |
87.9% | 81.1% | 90.5% |
Outpatient satisfaction survey results
Note: Percentages below indicate responses of "Good" "Very Good" or "Excellent" on the survey.
| Period | Overall quality of care | Care met expectations | Would recommend hospital |
| Apr 2006 - Mar 2007 | 99.7% | 96.4% | 98.3% |
| Apr 2007 - Mar 2008 | 100% | 93.6% | 98.6% |
| Apr 2008 - Mar 2009 | 100% | 100% | 100% |
| Apr 2009 - Jun 2009 (first quarter) |
100% | 92.9% | 100% |
| Jul 2009 - Sep 2009 (second quarter) |
100% | 100% | 100% |
For more information, please see our annual reports.
Please note: our performance indicators are designed to provide you with data about St. John's Rehab Hospital. This information should not replace the advice of a medical professional.