Transparency and performance
Patient care at St. John's Rehab Hospital focuses on the whole person: body, mind and spirit. We are committed to the best rehab care that supports patients in regaining healthy, productive lives.
To truly live up to this commitment, St. John's Rehab Hospital evaluates our services based on performance indicators. These diverse measures allow us to celebrate our accomplishments and identify areas for improving our excellent, patient-centred rehabilitation care. We also strongly believe in the importance of using public dollars that are entrusted to us in a responsible manner.
This section of our website provides you with key performance measures and other important information about our hospital. Please see our Freedom of information and privacy page if you wish to learn about making a formal request for information under the Freedom of Information and Protection of Privacy Act.
- Hospital Service Accountability Agreement (HSAA)
Our accountabilities to the LHINs, our patients and the health system. - Clinical utilization
Our commitments in providing clinical care to our patients. - Financial performance
Our financial commitments to the LHIN and to the public, audited financial statements and procurement/financial policies. - Patient safety (including infection rates, hand hygiene)
How we keep patients safe, as well as disclosure of hospital acquired infection rates and hand hygiene rates. - Patient satisfaction
Results of our inpatient and outpatient satisfaction surveys. - Board governance
Information about our Board of Directors, including committee structure, policies and Board meetings. - Quality improvement plan
A tool we use to identify and improve some specific, important areas of performance and chart our progress. - Community engagement plan
How we create opportunities to discuss important issues with our patients, partners, staff and community. - Executive transparency
Reimbursed business-related expenses, executive compensation and performance management
Other key data (April 1, 2010 - March 31, 2011):
Inpatient discharges: 2,697
Outpatient visits: 37,857
Average length of stay: 19.3 days
More information:
- For more information about St. John's Rehab Hospital performance, please see our annual reports.
- For performance data about St. John's Rehab Hospital and hospitals throughout Ontario, visit www.myhospitalcare.ca.
- For more information about patient safety and infection rates at Ontario's hospitals, please visit the Ministry of Health and Long-Term Care's website at www.ontario.ca/patientsafety.
- For information about Ontario's Public Sector Salary Disclosure, please visit the Ministry of Finance website.
Please note: This information is designed to provide you with general data about St. John's Rehab Hospital and should not replace the advice of a medical professional.